Monthly Archives: October 2013

Change Management and the secrets to everlasting change

Good is the enemy of Great. It is really difficult to be great when things are good and there is no need for change. People rarely stop doing something until there is a negative consequence. Companies rarely take business improvements … Continue reading

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What is a Value Stream Map?

A Value Stream Map (VSM) is  a visual representation of the value, information and material flow steps of a specific product or service within an organization. VSM sessions teach participants to see the organization through the customer’s eyes. A VSM … Continue reading

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