Our valued client is seeking an experienced Plant Engineer

VACANCY – PLANT ENGINEER

One of the largest of Southern Africa’s Cotton spinning mills, based in Pietermaritzburg, is seeking an experienced Electrical or Mechanical Engineer. Established in 1964, this production plant produces quality yarns on the world’s most modern rotor spinning machines.

Employment type: Full-time

Qualifications: BSc Electrical Engineering / BSc Mechanical Engineering, or equivalent technical qualification (Higher National Diploma)

Government Certificate of Competency (Factories) Preferable

PrEng certification will be an advantage, as will a Lean Six Sigma qualification (e.g. Green Belt / Black Belt)

Experience:

The ideal candidate must have 8 -10 years’ experience in an industrial environment – preferably textiles. Require exposure to AC/DC drives, PLC’s, Relays, Reticulation systems, maintenance systems and refrigeration systems. Must have the ability to manage and improve maintenance systems, interpret and analyse statistical information, and manage spend to budget. Candidate must also have Project management experience and proven Leadership ability.

Requirements:

The Plant Engineer will:

  • Report directly to the Plant Production Manager, and will be a key member of the site production team.
  • Assume responsibility for the electrical reticulation system and ensure the safe and smooth running of all equipment and machinery (Electrical, mechanical, electronic, air conditioning)
  • Ensure compliance to all relevant statutory and legislative requirements, including Health and Safety, environmental impact, and risk management.
  • Be responsible for the maintenance programme on site (including site maintenance strategy, preparing annual maintenance budgets, planned maintenance and the proper execution of these plans, and reporting on maintenance performance against defined metrics and objectives)
  • Manage and develop the plant maintenance team of 20 employees
  • Monitor and report on utilisation of utilities to ensure achievement of budgeted consumption targets
  • Implement cost saving initiatives and projects, to achieve company productivity targets
  • Liaise with outside authorities – municipality, suppliers and consultants, government departments etc.

How to apply:

Should you meet the requirements please email your CV to info@tlcglobal.co.za

Click here to apply. Application deadline 18 October 2017

Correspondence to be conducted with short listed candidates.  Should you not hear from us, please consider your application unsuccessful

 

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Getting to Know – Azanda Khumalo

Meet Azanda, TLC’s 2017 In-service trainee

We are proud to introduce Azanda Felicity Khumalo as TLC’s 2017 In-service trainee. Azanda is currently studying Business Management at Damelin College Pietermaritzburg doing her 3rd and final year in this course. She has joined our team to gain valuable work experience as part of her practical application requirements for her studies. She hopes to one day be a successful woman in business and lead other woman to aspire them to do the same in their respective fields by helping them realize their potential.

 

SOME FUN FACTS ABOUT AZANDA

Azanda previously worked as a Beauty Advisor for Estee Lauder. She matriculated from Alexandra High School and lives in Pietermaritzburg.

Question 1

What does true leadership mean to you?

It means being able to have a positive impact on others by how you conduct yourself.  A true leader must be able to effectively communicate with others but also allow them to share their own views on particular matters. In a nutshell, true leadership means directing people in the right way but also being able to learn from others to further improve one’s leadership skills

Question 2

What 3 words would your friends use to describe you?

Compassionate, helpful and funny

Question 3

What’s one thing you couldn’t live without?

I couldn’t live without my family.

Question 4

What is your favorite thing to do? 

I enjoy cooking and baking 

Question 5

Tell us something that might surprise us about you.

There are many things that may surprise you about me but I will try to keep it at a minimum. I enjoy watching and playing various sports (basketball, hockey, soccer, rugby, athletics, swimming) which makes me very competitive. I enjoy singing and dancing although I don’t think I can do either of those very well but hey, it’s what I love doing.

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Getting to Know….

Meet Lungile, TLC’s 2017 bursary student.

We are proud to introduce Lungile Zuma as TLC’s 2017 bursary student. Lungile matriculated in 2016 at Asibemunye High School. She enjoyed all her subjects as well as playing Netball, and was a member of the Choir. She is keen to better her life through education.

Identified as a deserving candidate, she has been awarded a bursary by the TLC Education Trust to study further, in line with the Trust’s mandate to support educational needs of black women under 35. She has joined one of our clients on a Learnership programme, studying towards a General Education and Training Certificate (GETC): Food and Beverage Handling Processes NQF Level 1. This qualification focuses on key skills around personal and product safety, food handling and problem-solving. The Learnership is a 12-month course with 30% theory and 70% real world practical work experience.

Equipping young people with hands-on experience in the workplace is essential to helping them become more employable, ultimately giving them the initial start they need for successful careers. We at TLC are pleased to have Lungile as one of TLC Education Trust’s bursary students, and wish her well in her studies. We know she will make a great success of it!

SOME FUN FACTS ABOUT LUNGILE:

Question 1

What does true leadership mean to you?

True leadership to me means that you can build trust between people.

Question 2

What 3 words would your friends use to describe you?

Kind, lovely and caring.

Question 3

What’s one thing you couldn’t live without?

I couldn’t live without my family.

Question 4

What is your favorite thing to do? 

I just love to read and write stories.

Question 5

Tell us something that might surprise us about you.

I will make sure that I’ll pass the course that we are doing and I will be there in class all the time now so that I can understand everything.

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The CEO ABC Q and A with Tanya Hulse

As published in the July issue of Skyways Magazine 

The CEO ABC Q&A

A:

1.       Added Value: What do you do for fun?

a.       My weekends are usually taken up with my kids’ social lives and all the errands that didn’t get done during the week!  But when we have the opportunity, a scuba dive to check out the sharks on Aliwal Shoal ranks highly, as does time in the bush.

2.       Aspirational Brand: Who were your heroes or mentors coming up through the ranks?

a.       I have had the privilege of working in organisations led by phenomenal South African leaders such as the late Graham McKay of SAB. I am also inspired by stories of success from women leaders locally and around the globe – like Maria Ramos, Angela Merckel, and Aung San Suu Kyi.

3.       Auditor: Who keeps you grounded?

a.       My family, specifically my husband but also my kids – ten- and eight-year-old girls can be very frank with their feedback!

B:

1.       Bookkeeping: What are you reading?

a.       Work-wise I’m busy with Art Byrne’s seminal book, ‘The Lean Turnaround’.  On the personal side I’m really enjoying the latest work from a fantastic African author, Ekow Duker, called ‘The God Who Made Mistakes’.

2.       Brain Drain: What behaviours in others really annoy you?

a.       Over-promising and under-delivering – especially when combined with poor communication.

3.       Buzzword: What is the latest fad, gadget or trend that you’re enjoying?

a.       Given my previous career with SAB, perhaps it’s no surprise that I love the growth in craft brewing – South Africa is fast catching up with the rest of the world and we are already blessed with some incredibly skilled and inventive craft brewers.

C:

1.       Cafeteria: What is your favourite restaurant?

a.       Rejoice, in Bryanston, offers both the standard sushi options and some more unusual variants, and is both delicious and very affordable.

2.       Carbon Credit: Which environmentally friendly practices do you personally endorse?

a.       Waste recycling, energy efficient alternatives such as LED and solar, and use of webinar meeting technologies to limit unnecessary travel.

3.       Consumer Price Index: What luxury items are worth spending money on?

a.       I tend not to splurge on luxury items, though do make an exception for great family experiences on vacations.  Our most recent ‘luxury’ purchase is a Lego Mindstorms EV3, which we justified to ourselves on the basis that it allows my kids to learn valuable problem-solving and creative skills while having a ball.

 

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Why Customer Experience is harder than you think – even though you know it’s vital for your business.

In the last few months, I seem to have become something of a magnet for poor customer service. And this isn’t just from the local panel beater or dry cleaner where you might expect this from a poorly trained staff member. In fact some of my worst experiences are from large corporate firms, where everything you see in their advertising aims to reflect them as offering personalised, delightful services and products to beaming, grateful consumers. From repeated mistakes on a home loan application to waiting six weeks for a new credit card to be issued and sending multiple emails to update an email address are just some of the examples of the poor customer service I have experienced recently. Am I being unreasonable to assume that, once things start to go wrong – as can happen even with well-designed business processes and well-trained staff – there should be a mechanism in place to ensure the problem is resolved without the customer (me) having to be the one to make daily follow-up phone calls or escalate problems repeatedly.

I’m sure no business deliberately sets out to provide a frustrating customer experience, at least not a business that genuinely wants to grow market share and be sustainably profitable in a competitive environment. Often it is unintended – I recall a conversation I had with the genial Mark Rayner, CEO of MultiChoice, about the continual changes in policy around some of the DSTv offerings. Mark shared the difficulties they face, where policy changes are implemented to prevent fraudulent use of their products. This challenge unfortunately then impacts directly on their valued customers too, which was something they were grappling with. Unfortunately this insight is not then shared by the call centre agent who’s reading from a standard set of scripts.

I wondered if I am just particularly aware of the impact of customer experiences? It is after all at the heart of the methodologies we use in our own business, Training Leadership Consulting (TLC). The ‘Voice of the Customer’ is a critical initial input into any business improvement process, and we spend time understanding this for our clients in businesses as diverse as insurance, construction, manufacturing and agriculture.

Deciding that it was time I got more insight from a deep expert in the field, I spoke to Michelle Hill of Delight Consulting, one of TLC’s affiliates. Michelle is a Customer Experience Management expert who is passionate about the topic, and has great stories and insights to share.

Her first step was to classify me into one of four archetypes of customers – an Analyst / Driver (see figure below).

Social Style What do we want as customers?
Analyst

 

Details, all of the details! We like organisation, structure and all of the facts
Driver

 

We like to win. We are competitive, decisive and want solutions right now
Amiable We enjoy relationships with others, getting to know others, speaking about families and friends. We do not enjoy conflict at all!
Expressive We are creative, outgoing and enthusiastic. We may exaggerate at times, but are typically spontaneous

 

Source: Merrill, D. W. and Reid, R. H. (1999)

I wasn’t sure if I liked this or not, as it certainly sounded as though it confirmed my status as a tetchy, difficult person to deal with! But as Michelle pointed out, a large proportion of business owners and executive managers are exactly this type of customer, and in fact while they may be quick to flag their displeasure, they do tend to be very clear on exactly what they expect, and what needs to be done to fix a problem. So in that regard, meeting or exceeding their expectations should be straightforward. (I felt a bit better after that).

Michelle also shared another vital insight. “It can be really hard for people working within a business to understand what a customer might experience difficulty with, and why. When you’ve set up the four options in a Call centre menu, or created the company website, it’s all perfectly clear to you. It may not occur to you that the customer doesn’t use the same terminology for: a specific service (particularly where English often isn’t a customer’s first language), or to predict exactly what issues or questions a customer may be grappling with.”

I mulled this over for a bit before she continued. “We use a technique called ‘Customer Journey Mapping’ to help companies understand what it’s really like to be one of their customers. Usually, it’s eye-opening for them. I love seeing their reactions when I play them a recording of someone phoning in to their own call centre, for example. Even better, is when I give them a query to phone in live to their call centre themselves – those experiences can be priceless, when they get put on hold with elevator music or find themselves getting cut off repeatedly! The benefit that’s gained, though, is in being able to improve the processes so that customers truly have great experiences – that’s even more valuable to a business, especially considering the tough economic climate we operate in.”

So what should I do the next time I find myself wanting to tear my hair out over yet another bad experience with a company where I’d really expected better? Other than escalating it to the Complaints department, I guess I could send them details on the Customer Experience Management programme to help them look at their business processes from their customer’s perspective!

 

Author: Tanya Hulse (TLC Managing Director)

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Support your B-BBEE strategy with our Internship

 

Training Leadership Consulting (TLC) in partnership with Delight Consulting invites you to join our Customer Experience Management (CEM) Internship programme starting on the 20th July 2017 in Durban.  Facilitated by our CEM expert, Michelle Hill from Delight Consulting, this Internship includes 4 separate days of practical classroom training, an action learning project, coaching and international accreditation.

What is an Internship?

An internship is a programme that is run by an accredited institution. It is aimed at existing employees and includes an internship contract, theoretical training, workplace application, coaching and an assessment to achieve the certification.

What are the benefits for your company? 

The learner salaries count towards the skills development training spend. You will achieve points for training employed and unemployed people on the category B skills matrix. Our Internships enable you to maximise your B-BBEE scorecard, develop people and solve problems at the same time.  Learners will receive a level 4 international qualification.

We believe there are many QSE’s or smaller Generic businesses who need to undertake Category B, C, or D learning programmes, but don’t have sufficient numbers to make a company-specific programme cost-effective. They need to find suitable open internship programmes that can develop their people, while at the same time enabling them to focus on keeping customers satisfied, and also making progress on their B-BBEE strategies.

Why Customer experience?

An unhappy customer is able to share their negative experience with hundreds and thousands of people. One cannot afford to be complacent. This exciting programme will help you grow your customer base, increase your loyalty and exceed customer expectations by helping you recognise the role of emotions, behaviours and understand different customer personalities. You will learn how to identify if a customer complaint is linked to a process, system or people issue.

Michelle HillMichelle has won numerous international awards. Her execution of this customer-centric journey has spanned Southern Africa, navigating cultural differences. She has presented on customer experience locally and internationally as well as guest lectured at universities. Her passion is to challenge leaders and embrace customer experience. She believes in the key question: “How would you feel if you had the same experience?”

Space is limited. To book email info@tlcglobal.co.za

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“5S a Gateway to Lean” PCB Lean forum 16 May 2017

Join us at our next Lean forum and learn about 5S through an interactive activity, followed by a practical example that includes tips on how to accelerate your Lean transformation. See the benefits of Lean driving productivity improvements and reducing cost.

Grant Davis, Business Improvement Manager at TLC will facilitate this session and share his industry experience with 5S and Lean in the services and manufacturing environments.

Facilitator: pcb-logoGrant Davis

Business Improvement Manager

Training Leadership Consulting (TLC)

DATE:  16 May 2017

TIME:  17:00 pm

VENUE:  Chamber House, Royal Showgrounds Pietermaritzburg

About Grant:

Grant is based at TLC’s Head Office in South Africa and has managed high-pressure, fast-paced, highly sensitive projects in business improvement, Lean turnarounds and company mergers. He has worked at TLC for over 6 years in multiple industries assisting companies and leaders in their business improvement journey.

Grant is a highly experienced trainer and facilitator. He has trained and coached Lean Six Sigma Black Belt, Green Belt, Lean and Design for Six Sigma. His industry experience includes Finance, Insurance, Banking, Manufacturing, Logistics, Oil, Aviation, Agriculture, Education, Textile, Energy and Telecommunications.

To Book your seat email: info@pcb.org.za

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