Author Archives: Training Leadership Consulting

About Training Leadership Consulting

Training Leadership Consulting (TLC) is a leading Business Improvement Service Provider. Founded in 2001, TLC provides Training and Management Consulting services focused on Process Management and Performance Improvement. Your company will benefit from TLC's years of International and local experience in Change Management, Process, Lean and Six Sigma.

Getting to Know….

Meet Lungile, TLC’s 2017 bursary student. We are proud to introduce Lungile Zuma as TLC’s 2017 bursary student. Lungile matriculated in 2016 at Asibemunye High School. She enjoyed all her subjects as well as playing Netball, and was a member … Continue reading

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The CEO ABC Q and A with Tanya Hulse

As published in the July issue of Skyways Magazine  The CEO ABC Q&A A: 1.       Added Value: What do you do for fun? a.       My weekends are usually taken up with my kids’ social lives and all the errands that didn’t … Continue reading

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Why Customer Experience is harder than you think – even though you know it’s vital for your business.

In the last few months, I seem to have become something of a magnet for poor customer service. And this isn’t just from the local panel beater or dry cleaner where you might expect this from a poorly trained staff … Continue reading

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Support your B-BBEE strategy with our Internship

  Training Leadership Consulting (TLC) in partnership with Delight Consulting invites you to join our Customer Experience Management (CEM) Internship programme starting on the 20th July 2017 in Durban.  Facilitated by our CEM expert, Michelle Hill from Delight Consulting, this Internship includes … Continue reading

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“5S a Gateway to Lean” PCB Lean forum 16 May 2017

Join us at our next Lean forum and learn about 5S through an interactive activity, followed by a practical example that includes tips on how to accelerate your Lean transformation. See the benefits of Lean driving productivity improvements and reducing cost. … Continue reading

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Learn how to create a process map at the PCB Lean forum 7 March 2017

PCB LEAN FORUM ~ 7 March 2017 “One picture is worth a thousand words” Process mapping is a workflow diagram that enables you to analyse ‘as-is’ business processes and procedures. It helps you to identify and document processes, recognise inefficiencies … Continue reading

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A warm welcome to our new MD, Tanya Hulse

Training Leadership Consulting’s founders, Rick and Debbie McCarthy, have re-located to Boulder, Colorado. Debbie continues to be involved in the business and shares new global insights with us during her daily chats with the team and frequent returns to South … Continue reading

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