Category Archives: Leadership

Support your B-BBEE strategy with our Internship

  Training Leadership Consulting (TLC) in partnership with Delight Consulting invites you to join our Customer Experience Management (CEM) Internship programme starting on the 20th July 2017 in Durban.  Facilitated by our CEM expert, Michelle Hill from Delight Consulting, this Internship includes … Continue reading

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A warm welcome to our new MD, Tanya Hulse

Training Leadership Consulting’s founders, Rick and Debbie McCarthy, have re-located to Boulder, Colorado. Debbie continues to be involved in the business and shares new global insights with us during her daily chats with the team and frequent returns to South … Continue reading

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Meet Grant Davis – One of TLC’s Top Consultants

Ever wanted to know more about the passionate, hard-working team of TLC consultants who help to arm clients with all of the tools and guidance needed for process management? In this interview series, our consultants will be sharing their experiences, … Continue reading

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My personal experience of TLC’s Change Management course

By the time you have finished reading this short article over 60 aeroplanes from around the world will take off, 12 000 packages will be delivered by UPS, 100 000 tweets will be made and over 100 new website domains will be … Continue reading

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A place for everything and everything in its place

LEAN FORUM – 17 FEBRUARY 2015 5S is the name of a workplace organisation method that uses a list of five activities Sort, Set, Shine, Standardise and Sustain. The aim of 5S is to organise a company’s activities in order to increase productivity, reduce waste and … Continue reading

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½ day Customer Experience Management Workshop

Need to look at your business from your customer’s perspective? In an ever-changing world where customers have the ability to research products, shop around the world and share their views with hundreds and thousands one cannot afford to be complacent. … Continue reading

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What is Performance Management?

Performance is the result of an employee meeting specific objectives or developing competencies necessary to effectively do their job.  Performance Management is a continuous process of managers and employees working together to:  Set performance expectations linked to organisational objectives Establish … Continue reading

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