Learn how to create a process map at the PCB Lean forum 7 March 2017

pcb-logoPCB LEAN FORUM ~ 7 March 2017

“One picture is worth a thousand words”

Process mapping is a workflow diagram that enables you to analyse ‘as-is’ business processes and procedures. It helps you to identify and document processes, recognise inefficiencies and performance gaps so you can create the ‘to-be’ streamlined future state.  This is a Lean tool used to standardise and stabilise business processes which can be measured and managed for productivity improvement.


1. Identify process steps, decisions and documents required in your process

2. Determine process users and assign process steps in swim lanes

3. Conduct a value/non-value add analysis (what is your customer willing to pay for?)

Join us for a fun practical session at the next Lean Forum.


Martin Ost

Lean Consultant, Training Leadership Consulting (TLC)

DATE:  7 March 2017

TIME:  17:00 pm

VENUE:  Chamber House, Royal Showgrounds

About Martin:

Martin Ost is a Lean Coach and Consultant with TLC. He works with both shop-floor and management in the deployment of Lean, applying problem solving methodologies to identify root causes, implementing sustainable solutions and conducting training on business improvement concepts. Martin previously worked for Toyota South Africa Motors with various local and Japanese master trainers. He is originally from Germany and has lived in South Africa for 19 years.

To Book your seat email: info@pcb.org.za

Posted in Business Improvement, Continuous Improvement, Process Mapping | Tagged , , | Leave a comment

A warm welcome to our new MD, Tanya Hulse

(Ltr) Tanya Hulse, TLC MD and Debbie McCarthy, TLC founder

(Ltr) Tanya Hulse, TLC MD and Debbie McCarthy, TLC founder

Training Leadership Consulting’s founders, Rick and Debbie McCarthy, have re-located to Boulder, Colorado. Debbie continues to be involved in the business and shares new global insights with us during her daily chats with the team and frequent returns to South Africa. We have brought on a new MD and are excited about the skill set, network and experience she brings.

Tanya joins the TLC team after 25 years working in the world of multinational corporates. She is an engineer by background, and has spent time in production management, projects, process optimisation, L&D and capability development, focusing both within South Africa but also globally. She has worked on concepts and projects with teams from countries as diverse as Peru and Poland, Uganda, the US, and India, among many others. Here’s what she has to say about the year ahead:

“I am delighted to have joined this phenomenal business developing people and helping companies with their business improvement journey. The dynamic team and diverse clients have exceeded my expectations. There has never been a better time for businesses in South Africa to embark on an improvement journey and we’re ready to play our role in making that happen.”

Tanya has recently moved from Johannesburg to Pietermaritzburg with her husband Gavin and daughters, Julia and Trisha. She enjoys spending time in the bush and scuba diving ranks highly on her list of fun things to do!

Get in touch: tanya.hulse@tlcglobal.org

Quote | Posted on by | Tagged , , , , , , | Leave a comment

Toyota Kata in the Classroom – PCB Lean Forum

A simple exercise to teach scientific thinking developed by best-selling author Mike Rother

Kata in the classroom (KiC) is a 50 minute hands on exercise with three minute rounds that involve assembling a small puzzle. The team follow the improvement Kata pattern to establish a goal and then experiment from round to round. Develop skills around scientific and creative thinking, collaboration and communication.

“The practice routines of the Improvement Kata and Coaching Kata will make you, your team and your organization better at improving, adapting, innovating and achieving whatever you set out to do.” Mike Rother

Join us for a fun and practical session at the next PCB Lean Forum.

Facilitator: Manager

Grant Davis

Manager, Training Leadership Consulting (TLC)

DATE:  8 November 2016

TIME:  17:00 pm


VENUE:  Chamber House, Royal Showgrounds, Pietermaritzburg

TO BOOK: Email info@pcb.org.za Tel: 033 345 2747

 About the speaker:

Grant is a Manager at TLC and a Lean Six Sigma Black Belt.  He has worked in multiple industries around South Africa, and has gained valuable experience in assisting numerous companies and leaders in their business improvement journey. Industry Experience: Petroleum, Logistics, Manufacturing, Telecommunications and Insurance


Posted in Business Improvement, Continuous Improvement, Lean Leadership | Tagged , , , , , | Leave a comment

Education is one of the most critical industries in this new age

In today’s world we face unprecedented change. Information is now doubling in hours, customers are mobile, informed and demanding of the best service. Industries like Travel, Banking, and Energy to name a few have all been transformed in this new age.

One of the most critical industries is education. The future will be online with customized and facilitated interventions at the workplace. We believe that being an adaptive leader is the most important skill you can have to survive in this dynamic environment.

The Leadership Centre is Training Leadership Consulting’s (TLC) eLearning portal and Internationally accredited certification body.  The Leadership Centre offers courses in becoming an adaptive leader, managing change, optimizing your business and developing your people skills.

At TLC we help organizations to understand their structure, problems and strategy to build capability so that they develop their leadership and capacity to solve their own problems. We have experience across multiple industries and continents to help you develop yourself, your teams, your processes to manage change and achieve breakthrough results.

Get in touch with us to find out more.



Posted in Business Improvement, Change Management, Continuous Improvement, Lean Leadership | Tagged , , , , | Leave a comment

How to maximise your impact and minimise your B-BBEE spend with Lean and Kaizen internships

Close Up Detail Of Skyscrapers The Business District Of Johannes

In a tight market place it’s all about improving your competitive advantage. Learn how to apply Lean principles in order to establish your competitive advantage, by producing faster and cheaper than your competitors. Understand the impact of the new B-BBEE codes and leverage this to your advantage, to improve your scorecard, streamline your business and minimise your spend.

Who should attend?

  • Business Leaders
  • HR Leaders
  • Lean Leaders

Facilitator: Debbie McCarthy

Managing Director, Training Leadership Consulting (TLC)

DATE:  3 March 2016

TIME:  17:00 pm

VENUE:  Chamber House, Royal Showgrounds

TO BOOK: Email info@pcb.org.za Tel: 033 345 2747

About Debbie:

Debbie McCarthy is a Co-Founder and Director of Training Leadership Consulting. She is a certified GE Lean Six Sigma Master Black Belt and Change Leadership Expert. Debbie has 20 years of Process Improvement, training, coaching, project management and facilitation experience. She has helped large organisations in South Africa and internationally implement business improvement initiatives.

Posted in Business Improvement, Lean Leadership, Standardisation, Uncategorized | Tagged , , , | Leave a comment

PCB Lean Forum


In this interactive session, Debbie will share her experience sustaining a continuous improvement culture and managing change in your business. Learn more about how to engage your employees, align key performance indicators to the improvements and link to a rewards and recognition programme. This session includes practical tips and examples illustrating the important role of leaders, HR, Change and continuous improvement practitioners to sustain the change to improve your productivity.

Debbie McCarthy
Director, Training Leadership Consulting (TLC)

Debbie McCarthy is a Co-Founder and Director of Training Leadership Consulting. She is a certified GE Six Sigma Master Black Belt and Change Leadership Expert. Debbie has 20 years of Process Improvement, training, coaching, project management and facilitation experience. She has helped large organisations in South Africa and internationally implement change.

DATE:  10 November 2015
TIME:  17:00 pm
VENUE:  Chamber House, Royal Showgrounds
COST: R50 For non-Members

CONTACT: Thabisile Ngidi
TEL: 033 345 2747 | E-MAIL: info@pcb.org.za

Posted in Uncategorized | Leave a comment

Develop a Purpose-Led Culture

Purpose-led transformation strategy

Purpose-led transformation strategy

By Rick McCarthy – MD Training Leadership Consulting

Do you know your company’s purpose? Many executives think that a company’s purpose is simply to maximise shareholder value.  Would it surprise you to know that a growing number of executives have a broader definition of their corporate purpose that includes factors other than shareholders and profits?

When I started blogging and sharing this idea, a CEO of an established, blue chip South African Company asked me if there was any higher purpose then being profit driven. Make no mistake, Purposeful companies seek to make a profit. But they also make addressing social problems, customer’s needs and the welfare of their employees a central part of their strategy.

My answer is that Profit and Purpose can and must co-exist considering today’s social and corporate changes. I suppose being profit minded and purpose-led is a lot easier for a start-up or entrepreneur-led companies. These leaders have to be clear about their reason for why they want to do what they are doing as well as attract new talent, customers and investors. An existing, long-standing company is either already purpose-led (Starbucks, Discovery Health, Google, Ben & Jerrys, Patagonia) or will get increasing pressure to expand its purpose to include all of its constituents.

Business leaders are now talking about Shared Value, Conscious Capitalism and Purpose-Led organisations. Shared Value is defined as: creating economic value while addressing social needs and challenges. Conscious Capitalism is: a mode of doing business that attempts to create value for all stakeholders, employees, customers and the community. Yes, a company must be profitable. When we talk about being Purpose-Led, we are not pursuing a socialist agenda. We are conscious that employees need a reason to go to work and they want to know that they are working for a company that is making a positive contribution to society. Customers also want to buy from companies that are doing the same.

Let’s look at this topic in another way. Do you know your own purpose? Have you given it much thought lately? Mark Twain said, “The two most important days of your life are the day you were born and the day you realise why.” Yet many people devote their life to someone else’s purpose instead of their own never understanding what that is. What happens when someone identifies their life purpose? Well, the old saying goes, do what you love and you’ll never work another day in your life.

This is what happened to Gail, the Senior Vice President of HR for an international software company with a 34-year service history who resigned from her job after realising that her purpose and that of her company were no longer aligned.  Gail is now in pursuit of finding or creating a purposeful company that is in line with her own.

While I don’t see it as the purpose of this article, to get people to quit their jobs, I do see it as a possible outcome once someone realises that their life means more to them than to fulfill someone else’s purpose. I suppose on a personal level that is what understanding Purpose is all about. First understand your own purpose. Then find, establish or realign a professional organisation that allows you to fulfill your purpose or feel a part of the greater purpose of the company. Doctors get this, ministers get this, charity organisations all over the world get this. And more and more ‘for profit’ companies are getting this too. The momentum is shifting and you will see more people doing exactly what Gail has done.

Purpose-Led companies are not just doing good. They are doing well.  A recent survey showed that purpose-led organisations have outperformed the S&P 500 by a factor of 10 between 1996 and 2011 as reported in the book written by Raj Sisodia, Firms of Endearment. Employees are 1.4 times more engaged, 1.7 times more satisfied and 3x more likely to stay, according to the Energy Project, 2013. And 72% of global consumers would recommend a purposeful company.

Shifting to expand a company’s purpose beyond shareholder value for an existing company is a challenge.

There are 5 reasons why a company would make this shift:

1. New CEO appointment

2. Reinvigorating and accelerating growth and innovation

3. Establishing a new brand essence and relevance

4. Integrating merged or acquired businesses

5. Building a new business model and basis of competition for value creation

If you want to learn more about this topic, register for the KZN Lean Conference powered by Vodacom and co-produced by The Pietermaritzburg Chamber of Business and Training Leadership Consulting. The Conference is being held at the Hilton College Theatre on 30 September – 1 October. Kris Pederson, Head of Purpose-led transformation for EY in America will share her experience helping successful companies.  Register for the conference at www.pcb.org.za or call 033 345 2747


Quote | Posted on by | Tagged , , , , , | Leave a comment